FAQ
Can't find your answers? Please text us here :)
Members & Perks
What are the Perks of Being a Member?
- Welcome Coupon: Receive a free $100 worthy coupon upon signing up.
- Freebies: Enjoy free stickers and other delightful surprises.
- Exclusive Discounts: Benefit from occasional discounts.
How do I become a member
Please fill in the form here
About Flowers
Flowers for Festivals and Holiday Seasons
For deliveries on Valentine's Day, Mother's Day, Christmas, and New Year 🎉, please place your orders at least three days in advance.
This allows us to curate the freshest and most beautiful floral arrangements just for you.
Lifespan of Flowers
Generally, our flowers stay fresh for 5 - 7 days 🌼.
Remember, different flower types have different vase - lives.
Remove any wilting flowers to keep the rest looking their best.
Maintaining Flower Freshness
In Hong Kong's climate, it can be a bit tricky to keep flowers fresh.
We recommend changing the water daily 💧, storing them in a cool and dry spot, and regularly trimming the stems. This helps ensure the flowers absorb water properly.
Custom Designs
Currently, we don't offer bespoke designs.
Our flower omakase service is currently in the works.
Stay tuned to our website for updates! 🚧
Workshops
Yes, we do have workshops! Sign up to become a member first🎨.
For private workshop inquiries, email us at here
Sourcing
Our flowers come from a wide range of suppliers and farms. Some are sourced from Europe, while others are locally available in Asia 🌍. This helps us reduce our carbon footprint.
Subscriptions
Our flower subscription service is currently in the works. Stay tuned to our website for updates! 🚧
About Your Order
Order Modification
If you need to make changes to your order, just contact us, and our team will help you out 😊.
Late Delivery
If it's past 5:30 pm and you haven't received your order, we're sorry for the inconvenience. Contact us, and we'll resolve the issue right away 😟.
Order Issues
If your order arrives late, damaged, or is incorrect, reach out to us. Our team will respond within 24 hours to fix the problem 🤝.
Order Cancellation
Orders cancelled within 48 hours of the delivery date aren't eligible for a refund.
For orders cancelled more than 48 hours before the intended delivery, a 50% cancellation charge of the product price will apply. Send a written cancellation notice via email to the shop where you placed the order. Refunds will be credited back to the original credit card used for the purchase 💳.
Collabs
Wanna Collab with Us?
We're so happy to hear that you are interested in joining the #EkebiGang for a potential collaboration! Please send us an email at Ekebiflower@gmail.com to share your interest! We’d love to hear from you! 💕
How do I get featured on Ekebi?
Tag us @ekebi.flower to get featured!
Is this an official invitation to collaborate or a scam?
Please be careful! If you receive an email or SMS on behalf of Ekebi requiring you to pay any fees, it is most likely a scam!
If you receive a scam email, please don't reply - instead, report the sender via your e-mail provider. Doing so will help prevent further fraudulent activities. Thank you for your help in protecting others from scams. Your efforts in the fight against telecommunication fraud are greatly appreciated.In this case, please verify that the sender is Ekebiflower@gmail.com