FAQ 常見問題

Can't find your answers? Please text us here :)

Members & Perks會員與禮遇

What are the Perks of Being a Member? 會員尊享禮遇

  • Welcome Coupon: Receive a free $100 worthy coupon upon signing up.
    迎新禮券:註冊即獲$100購物禮券

  • Freebies: Enjoy free stickers and other delightful surprises.
    精緻禮品:免費貼紙及驚喜小禮物

  • Exclusive Discounts: Benefit from occasional discounts.
    專屬優惠:不定期會員折扣

How do I become a member 如何成為會員

Please fill in the form here

請填寫此表格登記

About Flowers  關於花卉

Flowers for Festivals and Holiday Seasons 節日花卉訂購

For deliveries on Valentine's Day, Mother's Day, Christmas, and New Year 🎉, please place your orders at least 7 days in advance.

情人節、母親節、聖誕節及新年🎉等節日配送,請至少提前7天下單。

This allows us to curate the freshest and most beautiful floral arrangements just for you.

讓我們能為您精選最新鮮迷人的花藝創作。

Lifespan of Flowers 花卉保鮮期

Generally, our flowers stay fresh for 5 - 7 days 🌼.

一般花卉可保持鮮度5-7天🌼。

Remember, different flower types have different vase - lives.

不同花材瓶插期各異

Remove any wilting flowers to keep the rest looking their best.

請及時清理凋謝花朵以維持整體美感

Maintaining Flower Freshness 花卉保鮮要訣

In Hong Kong's climate, it can be a bit tricky to keep flowers fresh.

香港氣候較難維持花卉鮮度。

We recommend changing the water daily 💧, storing them in a cool and dry spot, and regularly trimming the stems. This helps ensure the flowers absorb water properly.

建議每日換水💧、存放於陰涼處並定期修剪花莖,確保花材充分吸收水份。

Custom Designs 定制設計

Currently, we don't offer bespoke designs.

現時暫不提供定制設計。

Our flower omakase service is currently in the works.

花藝Omakase服務籌備中

Stay tuned to our website for updates! 🚧

請密切留意網站更新🚧

Workshops 工作坊

Yes, we do have workshops! Sign up to become a member first🎨.

我們設有工作坊!請先登記成為會員🎨。

For private workshop inquiries, email us at here

私人工作坊查詢請電郵聯絡我們

Sourcing 花材來源

Our flowers come from a wide range of suppliers and farms. Some are sourced from Europe, while others are locally available in Asia 🌍. This helps us reduce our carbon footprint.

花材採購自各地農場及供應商,部分來自歐洲,部分選用亞洲本地花材🌍,以減少碳足跡。

Subscriptions 訂閱服務

Our flower subscription service is available under the subscription tab

定期送花服務請參閱訂閱專頁

About Your Order 關於訂單

Order Modification 訂單修改

If you need to make changes to your order, just contact us, and our team will help you out 😊.

如需修改訂單,歡迎聯絡我們,團隊將盡力協助😊。

Late Delivery 延遲配送

If it's past 5:30 pm and you haven't received your order, we're sorry for the inconvenience. Contact us, and we'll resolve the issue right away 😟.

若下午5:30後仍未收到訂單,請立即聯絡我們,我們將即時跟進處理😟。

Order Issues 訂單問題

If your order arrives late, damaged, or is incorrect, reach out to us. Our team will respond within 24 hours to fix the problem 🤝.

如訂單出現延誤、損毀或錯誤,請聯絡我們,團隊將於24小時內回覆並解決問題🤝。

Order Cancellation 訂單取消

Orders cancelled within 48 hours of the delivery date aren't eligible for a refund.

For orders cancelled more than 48 hours before the intended delivery, a 70% cancellation charge of the product price will apply. Send a written cancellation notice via email to the shop where you placed the order. Refunds will be credited back to the original credit card used for the purchase 💳.

配送日期前48小時內取消訂單將不設退款。

提前超過48小時取消訂單,將收取產品金額70%作為手續費。請透過電郵發送書面取消通知,退款將退回至原付款信用卡💳。

Collabs 合作企劃

Wanna Collab with Us? 合作邀請

We're so happy to hear that you are interested in joining the #EkebiGang for a potential collaboration! Please send us an email at Ekebiflower@gmail.com to share your interest! We’d love to hear from you! 💕

很高興您有興趣與 #EkebiGang 合作!請電郵至 Ekebiflower@gmail.com 分享您的想法,我們期待您的來信💕!

How do I get featured on Ekebi? 如何獲得轉發

Tag us @ekebi.flower to get featured!

標註 @ekebi.flower 即有機會獲得轉發!

Is this an official invitation to collaborate or a scam? 合作邀請真偽辨別

Please be careful! If you receive an email or SMS on behalf of Ekebi requiring you to pay any fees, it is most likely a scam!

If you receive a scam email, please don't reply - instead, report the sender via your e-mail provider. Doing so will help prevent further fraudulent activities. Thank you for your help in protecting others from scams. Your efforts in the fight against telecommunication fraud are greatly appreciated.In this case, please verify that the sender is Ekebiflower@gmail.com

請提高警覺!如收到自稱EKEBI並要求付款的電郵或短信,極可能是詐騙!

收到可疑郵件請勿回覆,並透過郵件服務商舉報發件人,共同遏止詐騙行為。感謝您協助保護他人免受詐騙,對抗電訊詐騙的努力深表感激。請認準官方郵箱 Ekebiflower@gmail.com

請提高警覺!如收到自稱EKEBI並要求付款的電郵或短信,極可能是詐騙!

收到可疑郵件請勿回覆,並透過郵件服務商舉報發件人,共同遏止詐騙行為。感謝您協助保護他人免受詐騙,對抗電訊詐騙的努力深表感激。請認準官方郵箱 Ekebiflower@gmail.com